About the role
We are looking for a Property Operations & Guest Experience Manager responsible for coordinating operations across all properties and building systems and standards that ensure consistent service quality. Day-to-day execution is handled by local property managers / reception teams; this role ensures systems, standards and performance.
Responsibilities
- Recruit and onboard local Property Managers / Receptionists per location (define what is needed, roles and responsibilities), set expectations and ways of working, and ensure resourcing fits approved budgets. Local Property Managers then coordinate and scale supporting teams (cleaning, maintenance and service providers) as required.
- Coordinate and supervise local Property Managers / Receptionists across all locations: act as the main point of contact, monitor performance and execution, ensure consistent processes and service standards across countries, and take ownership of smooth day-to-day operations.
- Oversee operational budgets and suppliers (through local Property Managers): ensure recurring service costs are planned and controlled per location, suppliers and quotes are compared, and spending is optimized for best value while maintaining service quality.
- Oversee booking execution and guest support operations: ensure local Property Managers keep listings and calendars accurate across platforms, run guest communication before/during/after stays, and handle issues, complaints and emergencies quickly — stepping in only for escalations when needed.
- Ensure properties are consistently guest-ready and meet service quality standards: set readiness and cleanliness requirements, run regular inspections and quality checks, and ensure issues are corrected quickly and do not repeat. Build and maintain standard operating procedures, workflows and reporting.
- Proactively identify and eliminate operational risks and recurring issues: monitor patterns (guest complaints, service failures, maintenance/cleaning gaps), investigate root causes, implement fixes, and prevent repeat problems.
- Perform other related duties as required to ensure smooth operations and high guest satisfaction.
Requirements
- Experience in hospitality, short-term rental, property operations or a similar operational role.
- Strong organizational and coordination skills.
- Ability to manage people, processes and budgets simultaneously.
- Proactive, problem-solving mindset with focus on prevention.
- Willingness to take ownership and step in hands-on when required.
- Very good English and Lithuanian; additional languages are a plus.
- Willingness to travel frequently as needed.
What we offer
- Flexible working model – remote work with on site visits to our hospitality properties; focus on results and delivery, not fixed office hours.
- Competitive salary – base salary aligned with experience, with potential for performance-based bonuses tied to results and outcomes.
- International scope – hands-on involvement in operations across multiple European countries.
- Professional development – opportunities for training and skill development tailored to your role and responsibilities.
- Career growth — as our real estate and hospitality portfolio expands, you will have the opportunity to take on larger, more complex responsibilities.
- Autonomy and ownership – real responsibility for your area, fast decision-making, and the ability to see the impact of your work in real operations.
- Supportive working environment – a pragmatic, collaborative team that values initiative, clear communication and practical solutions.
How to apply
Please send your CV (in English) and a short description of your relevant experience to virginija@lunvio.com