Privacy

General Provisions

We, at Lunvio, understand that the protection of personal data is important to our clients, suppliers, partners, and other individuals whose data we process (hereinafter – data subjects). Therefore, we treat all matters related to data protection with great care and responsibility, taking necessary measures to ensure the privacy and security of personal data.

This privacy notice explains how the Company processes personal data, including what data is collected, how it is used, how long it is stored, who it is shared with, what rights data subjects have, and how they can exercise those rights or address questions related to data processing.

This privacy notice is prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and Council (General Data Protection Regulation, GDPR).

How We Collect Your Data

We collect your data based on the services we provide or our cooperation relationship:

1. Directly from you, for example when you contact us by email or phone;
2. Generated through use, e.g., when you use our services (phone calls, SMS, browsing, visiting our website).

Data Sharing

We share personal data only with processors that ensure GDPR compliance and data security. These include:

1. Real estate sales partners
2. IT service providers (hosting, software, infrastructure, communication tools);
3. Marketing and advertising agencies;
4. Law enforcement and courts, if required by law or for legal defense.

How We Protect Your Data

We implement appropriate technical and organizational measures aligned with ENISA guidelines and local data protection authority recommendations.

Your Rights

Under GDPR, you have the right to:

1. Access your personal data;
2. Correct inaccurate/incomplete data;
3. Delete data (right to be forgotten);
4. Restrict processing (e.g., during accuracy verification);
5. Data portability in machine-readable format;
6. Object to processing based on legitimate/public interest;
7. Not be subject to automated decisions, including profiling;
8. Withdraw consent at any time (e.g., unsubscribe from newsletters);
9. Refuse to provide data, though it may prevent us from providing services.

How to Exercise Your Rights

You can contact us by:

• Email: info@lunvio.com

Requests must include your full name, contact details, and clear information on what right you wish to exercise. If necessary to confirm your identity, we may ask for additional information.

We will respond without undue delay, normally within one month. If an extension is permitted by law and necessary, we will explain the reason and revised response deadline.

We may decline clearly unfounded or excessive requests.

Data Transfer to Third Countries

If needed, data may be transferred to third countries under GDPR-compliant mechanisms.

We recommend reviewing our partners’ privacy policies:

• Facebook: https://lt-lt.facebook.com/privacy/explanation
• Facebook cookies: https://lt-lt.facebook.com/policies/cookies/
• Instagram: https://help.instagram.com/155833707900388

Questions?

For any questions or suspected data breaches, contact us at info@lunvio.com.

Cookies

Cookies are small text files stored on your device. On lunvio.com, we use a cookie to remember that you have dismissed the cookie notice, and Meta Pixel cookies for advertising measurement.

The following first-party cookies are used by the public website. The durations shown are the configured lifetimes from when a cookie is set or refreshed; your browser may shorten these periods or block the cookies.

Cookie name	Purpose and provider	Duration	Data stored
cookie_notice_accepted	Lunvio: remembers that you clicked “I understand” and dismissed the cookie notice.	360 days	The value “true” to record acknowledgement.
_fbp	Meta: identifies a browser to help measure visits and advertising performance.	Up to 90 days	A browser identifier and timestamp.
_fbc	Meta: associates a visit with a Facebook or Instagram link click. Used when a Meta click identifier is available, for example in the link you followed.	Up to 90 days	A click identifier and timestamp.

Meta Pixel sends information about page visits and interactions, such as button clicks, together with information such as the page address, browser and device details, and IP address, to Meta for advertising measurement. Meta may also use cookies on its own domains, depending on your browser settings and your use of Meta services. See Meta’s Cookies Policy for details.

Clicking “I understand” dismisses the cookie notice. It does not enable or disable Meta Pixel. You can delete or block cookies through your browser settings.